Accepted methods of payment:
It is possible to pay directly on-line via Visa and Mastercard credit cards. For payments made by credit card, the amount charged will be debited to your card immediately once your order has been confirmed. We recommend that you print out a copy of your order for your reference.
The purchase can only be made by the card holder, at a later time you can decide to send the product to another person indicating an alternative shipping address.
In all cases “IL PATTINO” reserves the right to request additional guarantees or to refuse orders.
At present PayPal is the simplest, fastest and safest method of payment for Internet transactions. A PayPal commission amounting to 5% of the total order value.
Beneficiary: IL PATTINO di Giulianelli Tiziana
Agency: RICCIONE D'ANNUNZIO 03648
“IL PATTINO” di Tiziana Giulianelli delivers throughout Europe and the world via the courier GLS and to non-European countries via the Italian Postal Service.
Orders are handled from Monday to Friday, excluding bank holidays. Orders sent on Friday will be handled the following Monday.
Before accepting a parcel it is the customer’s right and duty to check the condition of the same and to accept the parcel with reserve should the packaging be damaged in any way.
In order to ensure that you receive your goods quickly and safely, please ensure that you provide us with the following:
a correct delivery address (with phone number) where someone will be present to take delivery of the parcel.
You may, for example, also provide us with the address of your workplace or that of a neighbour or friend.
If you later wish to change the delivery address please contact our customer service.
Ensure that your name is clearly marked on your door, so that the courier will not have any difficulty finding you!
If no-one is present at the delivery address when the courier arrives, then the courier will make either one or two additional attempts to deliver the parcel. Should such attempt/s be unsuccessful then the parcel will be taken to the nearest courier storage facility.
Storage charges will be on the customer’s charge.
D) Return of goods:
You have the right to return all non-customised goods within seven days (see skates).
The latter may only be returned or exchanged where authorised by “IL PATTINO” in so far as skate assemblies are always customised on the basis of individual requests.
If a product is not as per your order, you have the right to return or exchange it for other goods of the same value by sending the product back, in an unused conditions within 7 days from the delivery date. We shall check the product for signs of use and only after having ascertained that it has not been used we will proceed to either exchange the goods or return the amount paid, shipment charges excluded.
Address to which returns should be sent:
Via Emilia 15
47838 - RICCIONE (RN)
Tel. +39 (0)541 64 33 63
We suggest that you enquire as to shipping costs at the post office and with other couriers, in order to find the cheapest method of returning your order (the post office is often the cheapest option).
Should you need to return your order due to an error on our part, because the product was damaged during the shipment, or because the product is defective, then we will reimburse the return shipping cost where this is not higher than the amount we paid the first time (it is advisable to ask your courier or the post office as to effective shipping charges).
You will only need to forward us a copy or scan of the invoice. If the return shipment charges are higher than the amount you paid for delivery, then please contact us and we will arrange for the parcel to be collected by our own courier.